Returns & Exchanges

At AntKeepers, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unused habitats and equipment. Please note that for the safety of the colonies, live queens and worker ants are covered by our Live Arrival Guarantee rather than standard returns.

1

Initiate Your Return

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack the unused items in their original packaging, ensuring all components and manuals are included to avoid restocking fees.

3

Ship the Items

Affix the provided return label or ship the package via a tracked carrier to our fulfillment center, keeping a copy of your tracking number.

4

Receive Your Refund

Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing